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Record Your Call Centre
On a GFC-friendly Budget. Unified Recording uses 90% less storage, has low ownership costs,
includes richer features, and it's very dependable.
Capture the voice calls and computer screens of
your service agents, sales and marketing teams.
Meeting compliance
Corporate best practice and
legislation mandate that you
safeguard the privacy of your
clients and conduct due
diligence in retaining your
data.
Rock-solid reliability
Each UR appliance is built
to exacting standards using
Australian engineered
hardware and software.
We built our first version back
in 2004 to service a large,
demanding call centre client.
It's still running faultlessly
today.
Built for clients like you
our UR range has been
built from the ground up in
collaboration with our
customers and partners.
Our Customers are delighted
with their results and we enjoy
supporting them.
Voice and screen capture
UR can be used in any
environment requiring call
recording and/or screen
captures.
Of course, you can choose
which agents and which phone
lines are monitored - and when
and under what conditions.
Inbound or outbound
UR is equally at home in an
inbound or outbound call centre. As long as you need to record calls
for quality assurance, workforce optimisation and/or compliance -
then UR is an ideal solution.
Who uses UR?
UR clients include local
government, small businesses,
call centres, public sector and
enterprise - from not-for-profits to financial services
firms.
Value for money
Our engineers have created
sophisticated features that are
only associated with much
more expensive call logging
platforms.
Call logging
As you'd expect, we provide
high quality audio archiving
for your voice calls.
Each call is tagged with rich
information such as agent,
extension, time/date, duration
plus any other data that you
require.
Compatibility
The UR works with VoIP,
Analogue, ISDN (PRI), T1 and
E1 lines. That covers nearly
every modern phone system.
Screen capture
Our SnapScreen technology
ensures that agent PC activity
is captured accurately and
efficiently. Only those screens
that change are archived.
Screen captures are stored as a
series of screenshots, which
can be replayed as a movie.
Furthermore, we use advanced
image processing to maintain
the optimum balance of
quality and storage space.
Search and retrieve
We record rich data about
every call, handset and agent.
We include custom fields so
your agents can collect
additional information. Of
which can be located using the
built-in search engine.
Legacy PBX
We integrate with legacy PBXs
to harvest Station Messaging
Detail Record (SMDR) or Call
Detail Record (CDR) data.
SIP and VOIP
Every UR works with VoIP/
SIP based PBXs.
As you know, VOIP allows call
agents to work from home and
yet enjoy the full benefits of a
modern PBX - and UR is
there to monitor quality and
help you maintain compliance.
Modular scalability
The modular design of UR allows it to scale
from a single user through to a large call centre
or a distributed enterprise level organisation
operating multiple sites in different geographical
locations.
Encrypted privacy
UR uses banking-grade (AES-256) encryption
to lock each and every recorded call and
captured screen.
All archived calls remain encrypted - the only
time they are decrypted is during playback. The
privacy of you and your clients is assured.
Archive lifecycle
Every calls is automatically recorded,
furthermore as your calls age they can
automatically migrate onto cheaper or backup
storage - such as CD-ROM, DVD, USB drives or
directly onto the corporate NAS (network
attached storage).
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